Frequently asked questions

Yes, of course. You just need to get the PAC code from your existing provider. If it's the only number on the account, just text PAC to 65075 and you will receive it. If not, you will have to call your existing provider and they will give it to you instantly.

Please click here to contact us, give us your postcode and we'll come back to you with a report, or alternatively use the links below.

• Vodafone coverage checker
• O2 coverage checker
• EE coverage checker

SIM-only works out much cheaper, even when factoring in the one-off handset cost. These can be paired with 0% finance on Apple products, which can be paid alongside SIM-only plans.

Yes, you can, and there are a variety of ways we can keep these costs lower and more predictable.

Contact us as soon as possible either by phone, text, email or WhatsApp. We'll block the SIM and phone and then arrange a replacement SIM card and discuss phone options.

The first thing to do is contact us so we can check if the network has an issue in the area where you're experiencing problems.

Wi-Fi calling can often be the cure for signal issues within buildings. All you need to do is enable it in your phone settings (not all phones have this feature). Sometimes we need to get the network to enable it at their end, but generally it is enabled by default. Your phone will then use the Wi-Fi connection to route the call instead of the external mobile network.

VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls using a broadband internet connection instead of a traditional copper landline.

Yes, we can arrange the transfer of all your existing business numbers, whichever provider they are with and whatever type of lines they are connected to.

No, you can use either a deskphone or a dedicated phone app for Apple or Android. Most users have both so they can take calls whether at their desk or away.

There's no special requirement for a particular service. As long as the connection is reliable and the speeds are reasonable, it should be fine. If you're using the calling app rather than a deskphone, you can use mobile data instead, so no fixed broadband connection is required.

If you have the calling app installed on your mobile, it will continue to work as long as your mobile has power and a mobile data or other working internet connection. We can also automatically forward all calls to any other number if the deskphone is unavailable.

Yes, you can use your business number anywhere. If using the app, you just need to have your mobile phone with you. If using a deskphone, it just needs to be connected to broadband, and that can be anywhere you like. The phone number is linked to the phone rather than the physical location, so when you move, the number moves with you.